Wednesday, November 18, 2009

Self Seaters

At restaurants there is a dining room, and a lounge (bar). When there are multiple servers on there is a rotation.
A rotation, is there to make sure you have an enjoyable experience. In a rotation, servers are given tables in the order they came in ( in my place of employment) or how busy they are.
When you walk into a restaurant and go straight for the lounge, it messes up the rotation, the bartender, or server in the lounge may have just been sat, and now you're messing up his or her flow of service. It adds to their stress, and lowers your experience. You're also sitting at a table without menus, and if it is a four top table* you most likely have too much silverware.
Please be patient, wait for a hostess to greet you, grab your menus,sit you in a section where you will receive top notch service, and remove your extra silverware.

Also, don't sit yourself at a dirty table, the busser or hostess isn't going to take twenty minutes to clean that table. Be patient, if you would like that table tell the hostess, server, or busser that you would like to sit there, and they'll set it for you and the rest of your party. It's very awkward to bus a table, with people sitting there, it takes longer, and normally isn't done as well, because the hostess or busser can't get to sections because you're sitting in their face.



*4 top means that the table is meant for 4 people, or that is the number of people at the table.

No Tip Monday

Every Monday at 5:30pm, Taylor* comes into my place of employment, and orders a cheese pizza to-go.
Total with tax is always $13.09.
Taylor never leaves a tip. When you sit down in a restaurant it is customary to tip 15% or more. When you order to go, you're suppose to tip 10% which in my state is the sales tax. It's not like she has to extra math, she's just rude. Yes I understand these are troubling times, however the hostess, that is giving you the pizza has to:
  • Answer the phone
  • Take your order
  • Put the order in
  • Make sure the order is correct
  • Greet you at the door
  • Get your bill
  • Double check with you that the order is correct
  • Get you anything extra
  • Then say good bye.
All of this to make sure you're happy, and will come back.

A server has to:
  • Greet your tables
  • Get your drinks
  • Take your order
  • Put the order in
  • make your salads
  • Clear your plates
  • Make sure your order is correct
  • Bring you your food
  • Clear your plates again
  • Bring you your bill
  • Then Say goodbye
All of this while making sure you're happy, and your drinks are full.

The server does more, and gets a bigger tips but the hostess does a lot as well, and Taylor just signs the credit card slip at $13.09.
With a huge zero through the tip line.

Another thing, if you're not going to tip at all just leave the line alone so need to slash it out, or write a huge zero on the line.

These are just somethings to remember, because when you're a regular and you continuously don't tip, the hostess starts to care less about you, because it's a waste of her time to make you happy, if she's not getting anything out of that sale.




*Name changed

Introduction

Hey everyone! Thank you for taking your time to read my blog. If you're curious what Hostess Horror Stories is about, it's just that. It's the impossible customers that come into restaurants and just cause stress.